This Privacy Policy applies to Density Clinic (“we”, “our”, or “us”), operated from Ranchi, Jharkhand, India. It describes how we collect, use, and protect your personal and medical information when you visit our website at https://www.densityclinic.com or engage with our hair restoration services. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We collect information that is necessary to provide safe, high-quality hair restoration care. This includes:
Personal Identification Information
- Full name, date of birth, and gender
- Phone number and email address
- Residential address (for medical records and correspondence)
- Government-issued ID (required for surgical consent documentation)
Medical & Clinical Information
- Hair loss pattern, grade, and medical history relevant to treatment
- Current medications, allergies, and pre-existing health conditions
- Pre- and post-procedure photographs (taken for clinical assessment)
- Consultation notes, treatment plans, and procedure records
- Lab reports or physician referrals where applicable
Financial Information
- Payment amount and transaction reference numbers
- We do not store full card or bank account numbers; all payments are processed through secure, PCI-compliant gateways
Technical & Usage Information
- IP address, browser type, device type, and operating system
- Pages visited, time spent, and referring URLs (via Google Analytics)
- Form submissions, chat logs, and WhatsApp communication records
2. How We Use Your Information
We use the information we collect solely for legitimate clinical and operational purposes:
- Delivering medical services: Conducting consultations, planning treatments, performing procedures, and providing post-operative care
- Appointment management: Scheduling, confirming, and sending reminders for consultations and procedures
- Communication: Responding to inquiries, sending follow-up care instructions, and addressing patient concerns
- Payment processing: Generating invoices and processing fees through authorised payment channels
- Quality improvement: Analysing aggregate, anonymised data to improve our clinical protocols and patient experience
- Legal compliance: Meeting obligations under Indian medical regulations, the Information Technology Act 2000, and other applicable laws
- Marketing (with consent only): Sending promotional communications about our services — you may opt out at any time by replying “UNSUBSCRIBE” or contacting us directly
4. Medical Records & Photographs
Medical records — including consultation notes, treatment plans, and operative reports — are retained in accordance with the Clinical Establishments Act and applicable state regulations. Surgical records are typically retained for a minimum of 7 years.
Clinical Photographs
- Before-and-after photographs are taken as standard clinical documentation
- These photographs are stored on secure, access-controlled servers
- Use of photographs for any marketing or educational purpose requires explicit written consent on a separate consent form
- You may withdraw marketing consent at any time without affecting your clinical care
5. Data Security
We implement industry-standard technical and organisational measures to protect your information:
- All data in transit is encrypted using TLS 1.2 or higher (HTTPS)
- Patient records are stored on servers with role-based access controls — only authorised clinical staff can access medical data
- We conduct periodic security reviews and vulnerability assessments
- All staff with access to patient data are trained on data protection obligations and bound by confidentiality agreements
While we take every reasonable precaution, no system is completely immune to breaches. In the unlikely event of a data breach affecting your information, we will notify you promptly and take immediate corrective action.
6. Your Rights
As a patient or website visitor, you have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal of consent: Withdraw consent for marketing communications at any time
- Deletion: Request deletion of non-medical personal data (medical records must be retained as required by law)
- Portability: Receive your personal data in a structured, machine-readable format
To exercise any of these rights, please contact us at densityhairtransplantcenter@gmail.com. We will respond within 15 business days.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., Google Maps, social media platforms). These sites have their own privacy policies, and we are not responsible for their content or data practices. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify patients directly. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please reach out:
Registered Address: Shree Bajrang Bhawan, Near Riddhi Siddhi Apartment, Beside JMM Central Office Bariatu Medical Chowk, Bariatu, Ranchi, Jharkhand-834009
© 2026 Density Clinic. All rights reserved.